Frequently Asked Questions
Can you tell us a bit more about your company?
Of course ! Leis Atelier is a bridal atelier based in Taipei, Taiwan. We’ve been in the bridal industry for almost three decades. We design affordable, high quality made-to-measure wedding dresses to brides all across the world.
What makes you different from other online stores that sell wedding dresses?
Many online wedding dress stores purchase low quality wedding gowns straight off factories, put a huge profit and sell them off to brides. These dresses do not fit properly, the fabric is no good, and most of them are made in a hurry.
Unlike other online wedding dress shops, we are the manufacturer. We make and sell the dresses that are produced in our atelier. Each and every dress fits brides perfectly; our catalog images are taken by ourselves, and there are no middlemen that put huge profits along the supply chain; that is why we are able to offer these high quality wedding dresses at the prices you deserve.
Do you design and manufacture all the wedding dresses in your collection?
Yes, absolutely ! We are a professional bridal gown atelier with a strong design team. Each and every single wedding dress is manufactured by ur hard working tailors. By keeping the operations small, we are able to control and ensure the quality and craftsmanship of our dresses accurately.
Why is your wedding dress prices much lower than wedding dresses I see in stores?
Due to our location, we are in close contact with high end fabric manufacturers and keep good business relationships with them due to our great reputation. We are able to acquire fabric and other primary materials at a very favorable cost. Due to the fact that we do not have a storefront, and no rental costs, we have the privilege to provide wedding dresses online to brides who deserve the best at the most affordable costs.
What is your qaulity level?
We genuinely take pride in providing the highest quality wedding dresses with the best fabrics and pattern making techniques. You will be amazed at the quality of our dresses.
Which Countries do you ship to?
We ship to every country that receives international delivery. In the rare case when you can not find your country in our shipping list during the checkout process, please contact us and we will try our best to assist you.
How much is shipping?
Our aim is to provide the most cost-effective international express delivery for your wedding dress. You can find the exact shipping cost during checkout by selecting your country.
How long will it take for my dresses to be ready?
All of our wedding dresses are individually handmade to order by our experienced tailors. It takes 6-8 weeks to complete a wedding dress; we take that long in order to guarantee the quality of your wedding gown. In most cases, our dresses are ready in 6 weeks. In rare cases in which certain fabrics are out of stock, it takes 2 to 4 additional weeks to produce the wedding dress. You will be notified within seven workdays in the rare case where your wedding dress needs additional processing time.
Can I return my made-to-measure dress?
Although we aim to have all of our wedding dress shipments go impeccably, we have a return policy just in case the almost impossible, rare occasion arises. In the rare case where there is anything wrong with your wedding dress, please contact us to initiate the return process within 3 days upon receiving your item(s). As all of our wedding dresses are made to measure and we will inspect all merchandises before shipment to ensure the right item is sent without any defects. We can only provide full refund for a mis-shipped dress upon verifying that the dress was genuinely misplaced. In the rare case that things do go wrong, please contact us immediately if there is any defective and damage happened.
How can I contact you if I have more questions?
You can always send us a message over at our website. You may also visit our Facebook Page and send a message to us through Facebook. Our bridal consultant will reply you in 48 hours.